Look at the pictures. What are you going to talk about?

Pic. 19a Pic. 19b

Pic. 19c Pic. 19d

2. Match the words with their definitions:

1. Mobile phone (Br.E) cellphone (Am.E)

2. Extension

3. Cordless phone

4. Webcam

5. Videophone

6. Videoconferencing

7. Payphone

a. Phone in a public place operated with money, a credit card or a phone card.

b. A phone you can take with you and use anywhere.

c. A phone not connected by wire, so you can use it around the house or in the garden.

d. One of a number of phones on the same line, in a home or office.

e. A special phone with a screen so you can see the other person.

f. A camera attached to a computer and phone line, so two people talking on the phone can see each other.

g. Holding a meeting with people in different locations.

Which equipment would each of these people use? Why?

1. A computer user who wants to see the person he is talking to.

2. A housewife who wants to stay in touch while working in the garden.

3. A company manager who wants to discuss a project with managers in different offices at the same time.

4. Someone who is out but doesn’t have a mobile.

5. A company that has a lot of departments.

4. Attention!

To call someone

To phone someone

To telephone someone

To give someone a call

Write these structures in Russian. Use them in the sentences of your own.

Leaving and Taking Messages

What do you usually say when you answer the phone at home?

How do people answer the phone at work?

How do you say these phone numbers in English?

00771 228479 3322 10 64540911 8 904 581 7373 8 3812 650300

Say your own phone number in English.

Pic. 20

Asking to speak to someone.

Look at these phrases from the phone calls. Does the person answering the call (A) or the person making the call (B) say them?

Pic. 21a

Pic. 21b

Anfisa is trying to phone Rita Breadley. Put the conversation into a logical order.

Pic. 22

1. Anfisa: Good morning. Can I speak to Rita Breadley in Sales?

2. Anfisa: Is that Rita Breadley?

3. Anfisa: No, I’m afraid I don’t.

4. Anfisa: Thanks. Oh no, I’ve been cut off.

5. Switchboard operator: Do you know the extension?

6. Switchboard operator: Sorry to keep you waiting. … I’m putting you through.

7. Ruth Bradley: Bradley

8. Ruth Bradley: No, this is Ruth Bradley. You’ve come through to Accounts. I’ll try and transfer you back to the Switchboard.

Work in pairs. Read the phone call aloud.

Read the call and complete the notes.

Mary: Hello, Sales and Marketing. Mary speaking. Can I help you?

Anfisa: Hello, can I speak to Rita Breadley, please?

Mary: Who’s calling please?

Anfisa: This is Anfisa Belkina from the Academy.

Mary: Just a moment. I’m afraid she’s in a meeting.

Anfisa: What time will she be out?

Mary: In about an hour. Can you call back later?

Anfisa: Okay, I’ll do that.

Mary: Or can I take a message?

Anfisa: Actually, would you mind? Could you tell her that Anfisa Belkina called and that I’m in the office all day if she could call me back.

Mary: Can I have your number, please?

Anfisa: Yes, it’s 8 906 335 6776

Mary: 8 906 335 6776. Okay, I’ll make sure she gets the message.

Anfisa: Thanks very much for your help, bye!

Mary: You’re welcome. Goodbye!

Message for…………

Caller’s name…………

Number…………

Message…………

Work in pairs. Read the phone call aloud. Take turns to be Mary and Anfisa.

11. Add as many Useful Phrases from the dialogue as you can!

1. Can I leave a message?

2. I’m sorry, the line is busy.

3. Do you want to hold on or call back later?

4. Can you ask him to call me back?

5. ……………………………………………………………………….

6. ……………………………………………………………………….

7. ……………………………………………………………………….

8. ……………………………………………………………………….

9. ……………………………………………………………………….

10. ………………………………………………………………...……

11. ……………………………………………………...………………

12. ………….…………………………………………………………..

13. ………….…………………………………………………………..

14. ……….……………………………………………………………..

15. ……….……………………………………………………………..

16. ………….…………………………………………………………..

Now make two more calls using the information below. Take turns to be A and B.

A. Call AGM Marketing. You need to speak to Anya Semenova. If she’s not here, leave a message. Use your own name and telephone number.

B. You work for AGM Marketing. Anya Semenova’s line is busy at the moment. Offer to take a message. Take the caller’s name and phone number.

A. Call Paradise Consulting . You need to speak to Victor Nemov. If he’s not here, leave a message asking him to call you back. Use your own name and telephone number.

B. You work for Paradise Consulting. Victor Nemov is not in the office at the moment. Offer to take a message. Take the caller’s name and mobile phone number.

Pic. 23

Making arrangements

13. Say these dates in English:

21/12/79 24/03/08 31/08/00 14/07/87 11/01/50

Say these times in English. Say each time in two ways:

11.30 2.45 13.20 14.05 19.40 17.50 3.15