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Should you hire a full-time employee on a permanent contract?

UNIT 2

Recruitment

“There is always plenty of business, if you are smart enough to get it”

E.W. Howe (1853-1937), American writer

 

Starting up

 

1. Do you have work experience?

2. What do you know about recruitment?

3. Have you ever heard about the “headhunting” agencies?

4. What impression will you try to give in an application letter?

5. What questions are really difficult to answer?

6. What is necessary to do if the question does not apply to you?

7. Do you always tell the absolute truth in application letters?

8. What qualities and skills should a person have to get a good job?

 

Reading

 

Recruitment

 

The process of finding people for a particular job is recruitment. Someone who has been recruited is a recruit. The company employs them; they join the company. A company may recruit employees directly or use outside recruiters, recruiting agencies or employment agencies. Outside specialists called headhunters may be called on to headhunt people for every important job, persuading them to leave the organizations they already worked for. This process is called headhunting.

Recruitment is a key area within human resources. The process involves many decisions:

Should you hire a full-time employee on a permanent contract?

A full-time employee is likely to have a better skillset; more experience, more loyalty, and will have more control over their time. On the other hand, you’re taking your commitment to this individual, and you will have extra costs (e.g. paid vacation) to consider. Other options may include:

- fixed-term contracts.

- part-time employees (e.g. students, retirees, individuals with children).

- temporary help (“temps”, recruited through the agency).

- independent contractors and freelancers (who might work off your premises).

- reorganizing the department to allocate in a different way.

 

What job will the new employee do?

There can be certain job skills that the organization needs. If you’re replacing the existing employee, then an exit interview could help to clarify some of the issues. After analysis you may produce:

- A job description that gives job title, a summary of the job and a list of the main tasks or duties.

- A person specification that lists the knowledge, experience, qualifications and skills that would like a candidate to have. These are often divided into “essential” and “desirable specifications”.

 

How will you attract applicants?

Once you have a job opening, your thoughts are likely to be internal applicants. If you don’t offer opportunities to existing employees, they are likely to become demotivated and start looking elsewhere. But if you do need to recruit externally, then you can use a variety of electronic and print media such as an online posting on a jobs website, or a classified ad (or a display ad) in a newspaper. You can also use the services of a specialist employment agency, including headhunting firms for senior managers.

Another source of new recruits is referrals, i.e. suggestions made by colleagues, existing employees, etc. but beware: a workplace with too many friends results in a group that resists supervision, covers up for its members, socialize too much, ignores those not in a group, and causes problems if conflicts arise.

 

What kind of interview and selection process will there be?

You will begin by asking for and looking through CVs (BrE) or résumés (AmE), unless you have a special template or application form designed by the company. You will then draw up a shortlist of candidates and call these people for interview.

At the interview there are a number of stages that you will probably go through:

1. Begin by establishing rapport with the candidate. They will be nervous, and you want to put them at their ease so that they can answer questions properly. You can also check their ability to socialize and be friendly.

2. Outline the company background and where the job fits.

3. Encourage the candidate to talk about how their skills and experience are relevant. Ask open-ended questions and keen the interview moving and on track.

4. Close the interview and indicate to the candidate the next step and the timeframe.

5. Rate the candidate while they’re fresh in your mind. Keep a record.

 

After the interview, and depending on the job, there may be further tests. These can include practical tests (of manual skills or computing skills) and psychometric tests (e.g. problem-solving, decision-making, interpersonal skills). Some large companies have special assessment centers to do these tests.

Finally, before selecting the best candidate and making a job offer, you may want to do some background checks. At a minimum this involves calling former employers who were listed by the candidate as references.

 

Part 1. Applications

 

Reading

 

In different countries, different conventions apply to the process of job application and interview. In most parts of the world, it’s common to submit a laser-printed CV (curriculum vitae – British English) or résumé (American English). This contains all the unchanging information about you: your education, background and work experience. This usually accompanies a letter of application, which in some countries is expected to be handwritten, not word-processed. A supplementary information sheet containing information relevant to this particular job may also be required, though this is not used in some countries.

Many companies expect all your personal information to be entered on a standard application form. Unfortunately, no two application forms are alike and filling in each one may present unexpected difficulties. Some personnel departments believe that CV and application letter give a better impression of a candidate than a form.

Filling out the application.

Read the application carefully, follow the instructions, write neatly, and answer all the questions completely. Sometimes it is difficult to answer certain questions.

There are three kinds of questions that are difficult to answer:

1. Questions that do not apply (relate) to you.

2. Questions that you do not want to answer because you believe your answer will be misunderstood.

3. Illegal questions that you should not be asked.

Questions that do not apply to you are not really difficult to answer. All that you should do is to write “N.A” (Not Applicable) or make a short dash (-) in the answer space. For example, if a question asks about the validity period of your professional license and your occupation does not require a license, the question does not apply to you. If you make a short dash (-) in the answer space, the employer will know that you read the question, but it does not apply to you.

Questions that you do not want to answer because you believe your answer would be misunderstood are more difficult to answer. For example, consider a person who was discharged from a job but has an honest explanation that would be acceptable in a discussion with a prospective employer. However, the explanation is too long to write in the space provided on the application form. How should this person answer the question “Reason for leaving?” If this person writes, “I was fired”, that will probably end the possibility of his or her getting this job. If he or she doesn’t write the truthful answer, it could mean being discharged from the new job if the truth is found out. We suggest that this person write, “Will discuss during the interview”, as the answer to that question.

 

We have included some sample job application forms. Study those forms. Look at the kinds of information they ask you to provide. Make sure you have all of that information available. If you have never filled out a job application form, you should have some practice before you fill out a real one.

It's important for your job applications to be complete, correct (no errors) and accurate. Here is the information you will need to complete an application for employment and tips and suggestions for writing applications that make a great impression. Regardless of whether you complete an online job application or apply in-person, make sure you have all information you need ready before you apply for a job.

Job Application Form Details:

Personal Information:

· Name

· Address

· City, State, Zip Code

· Phone Number

· Eligibility to work in US

· Felony convictions

· If under age, working paper certificate

Education:

· Schools/Colleges Attended

· Major

· Degree/Diploma

· Graduation Dates(s)

Position Applied For Information:

· Title of the job you are applying for

· Hours/days available to work

· When you can start work

Employment Information:

· Names, addresses, phone numbers of previous employers

· Supervisor's name

· Dates of employment

· Salary

· Reason for Leaving

References

· List of three references - names, job title or relationship, addresses, phone numbers

 

Resume (if you have one)

Tips for Completing Job Applications:

Complete all requested information. Don't leave anything blank. If you don't know the details, bring the application home and return it when it's completed.

Write clearly and neatly, using black or blue ink.

Check for spelling and grammatical errors. Proofread your job application form before turning it in.

List your most recent job first when completing employment information.

List your most recent education first. Include vocational schools and training programs as well as college and high school.

References don't necessarily have to be professional. If you have volunteered you can use members of the organizations that you have helped or if you are a student use your teachers. In all cases, ask for permission prior to using the person for a reference.

Don't forget to sign your application!

Online Job Applications. Job applications for many companies are available online. For example, a Wal-Mart can be completed online for available positions with Wal-Mart. Other large employers offer a similar service. In fact, some employers no longer accept paper applications and require applications to apply via their company web site or the site where they have posted job openings.

Follow the Instructions. Follow the instructions when completing both online and paper job applications. Check the company web site or the fine print on the job application form for instructions, because the most important rule to remember when completing a job application is to follow the directions.

Review Before You Submit. Thoroughly read the instructions for applying for employment - before you click the Submit button or turn in your application. The company will regard applications that are submitted correctly and accurately in a much better light than those from candidates who don't follow the instructions. In fact, some companies won't accept incomplete applications, so you'll be rejected before you even apply if you don't submit your job application correctly.

Be Prepared to Take a Test. Some companies test applicants for employment to determine if the candidate is a good match for the jobs they are hiring for. Companies who conduct pre-employment tests (talent assessments) are seeking applicants that match their hiring criteria. Review advice on taking employment tests, so you're prepared to respond to the employment-related questions you may be asked. Companies also may require drug tests for applicants for employment.

 

 

Company Name Part-Time Employment Application Applicant Information Applicant Name ___________________ Home Phone _____________________ Cell Phone _______________________ Email Address ____________________ Current Address: Number and street _______________________ City _________________________________ State & Zip _____________________________ How were you referred to Company?:________________________ Positions Position(s) applying for:________________________________ Are you applying for: · Temporary part-time work – such as summer or holiday work? [ ] Y or [ ] N · Regular part-time work? [ ] Y or [ ] N What days and hours are you available for work?___________________________________________ If applying for temporary work, when will you be available? ___________________________________________ If hired, on what date can you start working? ___ / ___ / ___ Can you work on the weekends? [ ] Y or [ ] N Can you work evenings? [ ] Y or [ ] N Personal Information: Have you ever applied to / worked for Company before? [ ] Y or [ ] N If yes, please explain (include date): ________________________ Have you ever been convicted of a criminal offense (felony or misdemeanor)? [ ] Y or [ ] N If yes, please state the nature of the crime(s), when and where convicted and disposition of the case.____________________________________________ (Note: No applicant will be denied employment solely on the grounds of conviction of a criminal offense. Education, Training and Experience High School: School name: ________________________ School address:________________________ School city, state, zip:________________________________ Number of years completed: _______________ Did you graduate? [ ] Y or [ ] N Degree / diploma earned: _______________ College / University: School name: __________________________ School address:________________________ School city, state, zip:________________________________ Number of years completed: ________ Did you graduate? [ ] Y or [ ] N Degree / diploma earned: __________________ Number of years completed: ________ Did you graduate? [ ] Y or [ ] N Degree / diploma? : __________________ Additional Information Do you have any other experience, training, qualifications, or skills which you feel should be brought to our attention, in the case that they make you especially suited for working with us? [ ] Y or [ ] N If yes, please explain ___________________________________________ Employment History Are you currently employed? [ ] Y or [ ] N If you are currently employed, may we contact your current employer? [ ] Y or [ ] N Below, please describe past and present employment positions, dating back five years. Please account for all periods of unemployment.Even if you have attached a resume, this section must be completed. Name of Employer:______________________________________ Name of Supervisor:____________________________________ Telephone Number:______________________________________ Business Type:[ ________________________ Address:________________________ City, state, zip:________________________________ Length of Employment (Include Dates): _____________________ Position & Duties:_______________________________________________________ Reason for Leaving: _____________________________________________________________ May we contact this employer for references? [ ] Y or [ ] N Name of Employer:______________________________________ Name of Supervisor:____________________________________ Telephone Number:______________________________________ Business Type: ________________________ Address:________________________ City, state, zip:________________________________ Length of Employment (Include Dates): _____________________ Position & Duties:_______________________________________________________ Reason for Leaving: _____________________________________________________________ May we contact this employer for references? [ ] Y or [ ] N Name of Employer:______________________________________ Name of Supervisor:____________________________________ Telephone Number:______________________________________ Business Type: ________________________ Address:________________________ City, state, zip:________________________________ Length of Employment (Include Dates): _____________________ Position & Duties:_______________________________________________________ Reason for Leaving: _____________________________________________________________ May we contact this employer for references? [ ] Y or [ ] N References List below three persons who have knowledge of your work performance within the last four years. Please include professional references only. Name - First, Last: ______________________________________ Telephone Number:____________________________ Address:________________________ City, state, zip:________________________________ Occupation: ______________________________________ Number of Years Acquainted: ______________________________________ Name - First, Last: ______________________________________ Telephone Number:____________________________ Address:________________________ City, state, zip:________________________________ Occupation: ______________________________________ Number of Years Acquainted: ______________________________________ Name - First, Last: ______________________________________ Telephone Number:____________________________ Address:________________________ City, state, zip:________________________________ Occupation: ______________________________________ Number of Years Acquainted: ______________________________________ Please Read and Initial Each Paragraph, then Sign Below I certify that I have not purposely withheld any information that might adversely affect my chances for hiring. I attest to the fact that the answers given by me are true & correct to the best of my knowledge and ability. I understand that any omission (including any misstatement) of material fact on this application or on any document used to secure can be grounds for rejection of application or, if I am employed by this company, terms for my immediate expulsion from the company. Applicant's Signature:______________________________ Date:_________________________________

 

 

Printable Job Application Form

PERSONAL INFORMATION: First Name _____________________________ Middle Name ___________________________ Last Name _____________________________ Street Address_______________________________________________________ City, State, Zip Code_____________________________________________________ Phone Number(___)___________________________________ Are you eligible to work in the United States? Yes _______ No_______ Have you been convicted of a felony within the last five years? Yes_______ No_______ If yes, please explain: _________________________________________ __________________________________________________________ POSITION/AVAILABILITY: Position Applied For________________________________________ Days/Hours Available Monday ____ Tuesday ____ Wednesday ____ Thursday ____ Friday ____ Saturday ____ Sunday ____ Hours Available: from _______ to ______ What date are you available to start work? ________________________________________ EDUCATION: Name and Address Of School - Degree/Diploma - Graduation Date _________________________________________________________________ _________________________________________________________________ Skills and Qualifications: Licenses, Skills, Training, Awards _____________________________________________________________ _____________________________________________________________ EMPLOYMENT HISTORY: Present Or Last Position: Employer: _____________________________________________________ Address:______________________________________________________ Supervisor: ____________________________________________________ Phone: _______________________________ Email: ________________________________ Position Title: _________________________ From: ______________ To: ______________ Responsibilities: ____________________________________________________ Salary: _______________ Reason for Leaving: ____________________________________________ =========== Previous Position: Employer: _____________________________________________________ Address:______________________________________________________ Supervisor: ____________________________________________________ Phone: _______________________________ Email: ________________________________ Position Title: _________________________ From: ______________ To: ______________ Responsibilities: ___________________________________________________ Salary: _______________ Reason for Leaving: ____________________________________________ May We Contact Your Present Employer? Yes _____ No _____ References: Name/Title Address Phone _________________________________________________________________ Signature______________________________ Date__________________________________

 

 

Part 2. The Résumé.

Reading

A résumé is an individualized, written summary of your personal, educational, and experience qualifications. It is designed to present you as a prospective employee.

A resume is like a written sales presentation. It alone will not get you a job. However, an effective resume creates a favorable impression of you while presenting your abilities and experience. Your resume can be used as a response to an ad (with a good letter of introduction, or cover letter). It can be part of a direct-mail campaign. It can also be used as a letter of introduction for an interview or for friends or acquaintances who may discuss you with their employers. It is a fact sheet that tells a prospective employer that you are a desirable, prospective employee.

Planning your resume.

Remember that your resume is an individualized presentation of your qualifications for a particular job. This means that you might want to prepare a few different resumes, depending on the types of jobs you are applying for. Whether you are preparing one or several resumes, there are several steps to planning a resumes, there are several steps to planning a resume.

The first step is to select the information that you want to use. Ask yourself: “Which parts of my training and experience are related to the kind of job I want?” “Which parts, if any, are unrelated?” Give all necessary details about jobs you have had that relate to the job you want. Do not emphasize unrelated jobs.

Next, you must arrange the information you have selected. To catch an employer’s attention, plan to list your best qualifications early in your resume. Ask yourself: “Is my work experience the most important part of my resume? Or, “Will a prospective employer be more interested in my education and training?”

You can organize the resume several ways: by job, by function, or by a combination of both. The job (or chronological) format lists jobs and experiences in the order they occurred. You should present the most recent job first, then the next most recent job and so on. The function (or skills) format is not a chronological listing of your jobs. It is a collection of specific examples of how you have demonstrated certain desirable, marketable skills. This format lets you emphasize your most important job skills.

Your resume should be detailed enough to give a prospective employer the information needed to assess your qualifications. But it should also be concise. A busy employer wants the important facts in as few words as possible. With the exception of a few kinds of jobs (for example, professors), resumes should be kept on one or two pages, if possible.

Identification. The first section should include your name, local address with zip code and telephone number with area code.

Work experience. Use English translations, whenever possible, for the names of schools and companies. It is understood that persons’ names cannot be translated. Sometimes a brief description is better than a direct translation. For example:

 

Oscar Gomez y Compania

Ingenieros Consultores

Oscar Gomez and Associates

Consulting Engineers (better)

 

Ferretteria Garcia

Garcia Hardware (better)

 

Universidad de los Andes

University of the Andes (better)

 

SENA (Servicio Nacional de Aprendizaje)

SENA (National Vocational Training Center) (better)

 

You can arrange your work in two ways. Choose the one that presents your work experience better. Organize it:

1. By job or chronologically: List each job separately (even if the jobs were within the same place), starting with the most recent one and working backward. For each job, list dates of employment, name and address (include city and country) of the business, position you held, job duties, and any special accomplishments.

2. By function: List the specific functions (fields of specialization or types of work, such as teaching/training, sales promotion, or personnel management) you performed that are related to the job you want. Then, briefly describe the work you have done in each of these fields, without breaking it down by jobs.

Education: (If this is your strongest point, put it before your work history). List your formal education, including: names and addresses (include city and country) of schools, dates, attends, degrees or certificates received, and your major subjects or areas of specialization. If you are a recent graduate, you may want to add extracurricular activities that related to the job you want.

Personal background and interests: If it is appropriate to the job you want, include information about your knowledge of foreign languages (include your native language and all other languages you know); volunteer or recreational activities; special skills, such as typing, shorthand, or the ability to operate special equipment; membership in professional organizations (translate titles, if necessary); and publications, inventions, or patents.

 

A. Tips for a CV (resume)

 

Put summary in a box at the top – one short paragraph with your current position and objectives. Put “Work experience” before “Education” with the most recent jobs first. Include references at the end or at least a line saying there’re available on demand.

Be specific in your descriptions or responsibilities in previous jobs.

Include lots of action verbs.

Focus on achievements (i.e. important things you have done) rather than skills.

DON’T leave gaps in your employment record and DON’T put down many jobs in a short time.

 

B. Tips for a cover letter.

 

Include a cover letter with your CV. This could be the body of an email if you’re sending the CV as an attachment.

In the cover letter:

- Refer to the particular vacancy (e.g. where you saw it advertised).

- Show how your skills and experience would be relevant.

- Highlight a couple of points from your CV.

- Say when you’re available for interview.

- Generally “sell” yourself.

 

For more help use an Internet search. First choose a word like “CV” or “resume” or “cover letter” and then add a word like “tips” or “example” or “advice”.

 

Writing

OBJECTIVE

To obtain a position as accountant, in a prestigious accounting firm.

 

QUALIFICATIONS

· Fast decision maker.

· Organized and detail-oriented professional.

· Outstanding analytical and communication skills.

· Capable of using Microsoft Office Package including Outlook Express, Class, and Peachtree Accounting.

· Languages: Excellent English, German – good vocabulary but not very fluent.

EXPERIENCE

Accountant

J&M and Partners, Indianapolis, Indiana

2009 to Present

Responsible of the accounts receivable and payroll payment, set up the general ledger and assist with the preparation of the annual budget.

 

Accountant

Accounting Associates, Indianapolis, Indiana

2004 - 2008

In charge of accounts payable procedures, billing, control accounting, preparing reports, etc.

EDUCATION

Bachelor in Accounting, 2004

University of Iowa, Iowa City, IA

 

 

 

Isabella Smith 2352 Falls Road Baltimore, MD 21208 - (410) 585 – 3130 - [email protected] Objective To find a job as a Hotel Manager in a hotel chain. Qualifications Outstanding verbal, written and listening skills. In-depth knowledge of mathematical and financial aspects. Proficient at using a variety of computer applications. Capable of managing stress. Detail- oriented. Strong analytical skills. Languages: fluent Spanish and German Employment History Guest Service Attendant Hampton Inn and Suites, Baltimore, MD 2006 - Present · Plan and develop hotel services as accommodation, catering, conferences, etc. · Establish policies to improve customer service. · Deal and solve customer’s queries and complaints. · Set goals and make they are accomplished.   Customer Service Agent Brexton Hotel, Baltimore, MD 1999 to 2006 · Manage, direct and supervise daily operations of the hotel as: Conference management, housekeeping, weekly stock, guest-list, bed book, reservations, engineering, etc. · Assign tasks to the employees. · Train new employees. Education Master of Business Administration Morgan State University, Baltimore, MD 2004 - 2006   B.S. in Hospitality Management Morgan State University, Baltimore, MD 1999 - 2004 References Available upon request  

 

 

Gerson Grison 585 Wyoming St. Detroit, MI 48092 (313) 575 – 3019 (313) 903 – 9214 [email protected] Objective To achieve a position as an Industrial Engineer in a company where I can use my knowledge and gain more. Summary of Experience · Certified by the National Institute for Certification in Engineering Technologies. · Capable of interpreting all kind of technical drawings. · Detail-oriented and good problems-solver. · Unique ability to improve production rates, without increasing the costs. · Outstanding imagination and creativity. · Strong analytical and communication skill. · Languages: Excellent English and Ukrainian. Employment History Blair Manufacturing, Detroit, MI Senior Industrial Engineer, 2007 - Present Design and implement production processes to improve productivity. Carry out time studies to define what aspects should be improved. Propose changes to the executives, in order to make the manufacture process faster. Schedule activities and organize resources and staff in order to meet deadlines. Manage and meet budgets.     Drapery Manufacturing, Detroit, MI Junior Industrial Engineer, 2000 - 2006 Assist senior engineers, specially the head of the department. Monitor machine’s utilization and the staff performance. Prepare and present monthly reports. Install new equipment and instruct the employees about the utilization and maintenance of this equipment. Federal Pipe & Supply, Detroit, MI Computer Administrator Operator, 1998 - 2000 Provide maintenance to the computers in the company. In charge of data entry. Update applications and the information in the database. Create reports when required. Assist workers when a computer problem presents. Education B.S. in Industrial Engineering Wayne State University, Detroit, MI 1999 – 2003   A.A.S. Computer Information Systems Schoolcraft College, Livonia, MI 1996 – 1998  

 

Part 3. Interviews.

Reading

A job interview is your opportunity to present your talents to a prospective employer. During the interview, an employer judges your qualifications, appearance, and general fitness for the job opening. It is your opportunity to convince the employer that you can make a real contribution. Equally important, the interview gives you a chance to evaluate the job, the employer, and the company. The interview helps you decide if the job meets your career needs and interests and whether the employer is the kind you want to work for. Before each interview, though, you should act as if the job you are applying for is the one you want – because it may be. To present your qualifications most advantageously, you have to prepare. You should have the needed papers ready and the necessary information about yourself memorized. And you should know how to act at the interview to make it an opportunity to “sell” your skills. Following are specific suggestions to help you prepare for a successful employment interview. You should be able to follow these suggestions particularly well because of the discussions you had during the “thinking and talking” part of your job search.

- Learn all you can about the company where you are going for an interview – its product or service, standing in the industry, number and kinds of jobs available, and hiring policies and practices.

- Practice answering questions the interviewer may ask you with an English-speaking friend.

- Know (memorize) what you can contribute to the employer: your education and training, your work experience, and what you know how to do. Write down the questions you want to ask during the interview.

- Practice your part in an employment interview with someone who can give you advice on your performance.

- Practice talking about yourself, your background, why you want the job, and what you have to offer. Do this alone a few times. Then practice with the English-speaking friend who can help you with your grammar and pronunciation, as well as content.

- Learn the normal salary scale for the kind of job you are seeking.

- Don’t bring anyone with you to the interview.

- Allow as much uninterrupted time for the interview as necessary. (For example, don’t park your car in a limited time space.)

- Dress correctly for the interview. Women should not wear bright, tight or revealing (sexy) clothing. Women should also not wear too much jewelry, perfume, or makeup. Men should also avoid bright or tight clothing; too much jewelry or cologne; T-shirts, blue jeans, or tennis shoes. Colors and designs should be conservative and coordinated. Women should wear skirts or skirt suits (without slits). It is better for women not to wear pants. For both women and men, shirts should not be unbuttoned more than one button. Clothes should be clean, ironed, well fitting, and comfortable. Do not be too informal, but do not be too formal, too. Dress a little better than you would for the job. Try not to dress better than the employer.

- Reassure yourself that the employer wants to hire someone who will benefit the company. Being well prepared and organized for the interview will help you convey the message that you are that person.

 

Discussion

 

Form

+ I/ You/ He/ She/ It/ We/ They can go.

- I/ You/ He/ She/ It/ We/ They can’t (= cannot) go.

? Can I/ You/ He/ She/ It/ We/ They go?

 

Uses

1. We use can and could to:

- make requests.

Can I make a phone call?

Could you tell me the time, please? (a little more formal)

- give or refuse permission.

You can use my phone.

You can’tgo in there. It’s private.

- make an offer.

CanI take your coat?

I can take you to the station if you like.

- describe ability.

Woman can become train drivers.

When he was younger he could (= was able to) run a marathon in under three hours.

- say that something is possible or impossible.

You canmake a lot of money if you work hard.

I can’t get through to them. Their phone’s always engaged.

 

2. We also use could to refer to future possibilities.

I think we could increase our market share in the long term.

 

3. We use would to:

- make requests.

Would you open the door for me, please?

- make offers.

Wouldyou like a glass of water?

- describe imaginary situations.

I wouldbuy a Ferrari if I had enough money.

 

Vocabulary skills

A. Rearrange the words in 1 to 9 to make questions from a job interview. Then decide whether each question is a) making a request, b) making an offer or c) asking about ability.

1. get you can I anything

Can I get you anything? (making an offer)

2. details contact your confirm I could?

3. can you software package use this?

4. speak languages any other you can?

5. about tell your job us your present more could?

6. tell your current salary me you could?

7. would you as soon as possible your decision let us know?

8. start you when can?

9. like coffee some more would?

Reading

Fast-Track Inc.

Background

Fast-Track Inc., based in Boston, US, sells corporate training videos and management training courses. Fast-Track is looking for a new Sales Manager for its subsidiary in Warsaw, Poland. Fast-Track advertised the vacancy only inside the company as it believes in offering career opportunities to its staff.

The subsidiary’s recent sales results were poor. Sales revenue was 30% below target.

The reasons are:

• Sales representatives are not motivated and staff turnover is high.

• The previous manager had no clear strategy for developing sales in the area.

• Only a few sales contracts were made with client companies’ senior managers.

A new appointment

There are three candidates for the position of Sales Manager, Central and Eastern Europe.

They all already work for Fast-Track either in Boston or in Poland. The successful candidate will be based in Warsaw. Here is an extract from the job description for the position.

The successful candidate will be responsible for:

• Developing sales, achieving results and increasing customer numbers

• Managing the sales team so that it is more motivated, dynamic and effective

He/She will be:

• A natural leader

• Energetic, enthusiastic and determined

• Confident and outgoing

He/She will have:

• Strong sales ability

• Organizational and interpersonal skills

• A good academic background and suitable experience

• Numeracy skills and the ability to handle administration

• Linguistic ability

The position will involve frequent travel throughout the region.

Discussion

B. Work in groups. You are members of the interviewing team. Discuss the strengths and weaknesses of each candidate. Decide who to select for the vacant position. Note down your reasons for your choice.

UNIT 2

Recruitment

“There is always plenty of business, if you are smart enough to get it”

E.W. Howe (1853-1937), American writer

 

Starting up

 

1. Do you have work experience?

2. What do you know about recruitment?

3. Have you ever heard about the “headhunting” agencies?

4. What impression will you try to give in an application letter?

5. What questions are really difficult to answer?

6. What is necessary to do if the question does not apply to you?

7. Do you always tell the absolute truth in application letters?

8. What qualities and skills should a person have to get a good job?

 

Reading

 

Recruitment

 

The process of finding people for a particular job is recruitment. Someone who has been recruited is a recruit. The company employs them; they join the company. A company may recruit employees directly or use outside recruiters, recruiting agencies or employment agencies. Outside specialists called headhunters may be called on to headhunt people for every important job, persuading them to leave the organizations they already worked for. This process is called headhunting.

Recruitment is a key area within human resources. The process involves many decisions:

Should you hire a full-time employee on a permanent contract?

A full-time employee is likely to have a better skillset; more experience, more loyalty, and will have more control over their time. On the other hand, you’re taking your commitment to this individual, and you will have extra costs (e.g. paid vacation) to consider. Other options may include:

- fixed-term contracts.

- part-time employees (e.g. students, retirees, individuals with children).

- temporary help (“temps”, recruited through the agency).

- independent contractors and freelancers (who might work off your premises).

- reorganizing the department to allocate in a different way.

 

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